I
see the product but how do I order ?
At the bottom or each product page is a table that lists the item,
the price, the quantity and a small button on the right that says
buy now. After choosing the quantity that you want, click on the
buy me button and the shopping cart system will take you into the
next phase.
Why
do I get an error when I submit my order?
Sometimes a particular item will require more information than just
the quantitiy desired. A few of our products have choices in the
ordering table such as different styles, different colors, etc.
If you encounter an error it is most likely because you didn't choose
one of the options in the table.
What
happens next?
After selecting an item, the shopping cart will take you to a page
that asks you to fill in the destination country (the default is
the United States), the package destination zip code and how you
would like shipped. The default shipping is Fed-EX but we do have other
choices. See next step
How many different choices do I have in shipping my product?
The default shipping that comes up automatically is Fed-EX ground but
we will list here all the other choices. When you are at the page
where you put in you zip code, the next box down shows Fed-EX ground.
If you click on the little arrow to the right another box will open
up all of the ways that we can ship to. If you want a different
choice just select which one you desire. Here are the choices available:
- Fed-EX ground
- Fed-EX ground
commercial
- Fed-EX ground
to Canada
- Fed-EX next
day air
- Fed-EX second
day air
- Fed-EX three
day select
- United State
Postal Priority Mail
- International
Shipments
- Replacement
parts (parts only)
Okay I chose my shipper..what is next?
The next page just shows a summary of what is in your shopping cart
so far. Nothing is final until you go to a final checkout and submit
an order. From this page you do have quite a few options:
- You can increase
or decrease a quantity of an item
- You can remove
any item from your cart
- You can empty
you cart completely
- You can change
your shipping options as many times as you want to see how much
will cost
What else does this screen show me?
On the right side of the box it will show you a shipping summary
(i.e.. how many boxes and what they weigh). It will tell you how
much sales tax there will be if you are a resident of Florida. Note:
there is no tax if you are shipping the product outside the state
of Florida. Finally it tells you that shipping weights are estimated
and we confirm all our orders by e-mail when they ship.
What if I want to order more items in your site?
From this summary page you have two choices. You can either continue
to checkout by pressing the large "Check Out Now" button
at the bottom of the table or you can press your back button on
your web browser to return to our website. You can do this as many
times as you want until you are ready to go to checkout.
Why do items still remain in my cart after I chose to empty ?
Certain computer browsers retain what you see on the screen as a
"cookie" in your computer. Please be assured that if you
empty your cart there will be nothing left in it.
Okay I'm ready to checkout now..what is next?
After you press the checkout button the cart will come to another
screen that asks if you are a Florida resident or not. If you click
yes it will automatically add the tax into the calculation. If we
are shipping the product to you outside the state of Florida check
the no button.
I have chosen whether I'm located in Florida or not..what's next?
The next page that comes up offers you a variety of choices as to
how you would like to place your order. If your browser on your
computer supports secure transactions then a little lock box will
come up after you choose one of the following. If your browser doesn't
support, then you can still proceed with a non-secure transaction.
When in doubt choose the secure transaction method. Here are the
choices you can make:
- Order by
Credit Card Online
- Order by
Credit Card Online Using Separate billing and Shipping Address
- Order by
Credit Card Using a Fax Machine
- Order by
Credit Card Using the Postal Mail
- Order by
Personal Check or Money Order through the Postal Mail
- Order by
Purchase Order Online (Business Customers Only)
How do I know my order is secure?
If you have chosen a secure transaction box listed above then there
will be a small image of a lock at either the bottom right of the
screen or at the bottom left. The whole process only goes into secure
mode after you choose one of our payment methods listed above. Everything
before that is information that just stays on your computer.
What do I do from here?
Please fill in all the boxes that are listed. Sometimes if a box
is left empty the order will come back with an error and you will
have an opportunity to put the information in. If you have any special
requirements regarding this order please include in the box that
says "special instructions". We make every effort to follow
all your requirements. When you are all done filling in the boxes
press the submit box at the bottom of the form
I have submitted the order...what happens next?
After you submit the order you will get a confirmation within a
hour telling you that we have the order. Since our business hours
are Monday-Friday, 8:00 am - 4:00 pm, no one will do anything with
the order if comes in before or after those hours. We make every
effort to get all the orders out within 24 hours with the exception
of Saturday, Sunday and holidays. The holiday rush around Christmas
not only puts a strain on our efforts to complete your order but
also on our shippers. If you wish to get a package in time for the
gift giving season please allow plenty of time (i.e. couple of weeks)
to get the product to you.
Do you send out e-mail confirmations when you ship?
Yes we do send out confirmations. If you have chosen Fed-EX shipping
and you wish to follow the order through the Fed-EX website, you can
request the shipping number in the special instructions section
of the ordering form.
