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Shipping and Delivery
- How to change the default shipping option
- What to do if you need it fast
- See what shipping options are available
- Shipping items internationally (except Canada)
- Shipping items to Canada
- Shipping items to Alaska and Hawaii
- How to change an order once it has been placed online
- Shipping items that are considered oversized
- Shipping small items
How to change the default shipping option
- Place your order for your products through the page that displays it.
- Put your zip code in the appropriate box
- In the ship to via box the default shipping option (Fed-Ex ground) will appear.
- To select another option click the arrow in the right hand side of that box (see example below)
- After clicking on the arrow button the drop down box will offer several choices
What To Do If You Need Your Item Fast
- Did you know that U.S. Priority Mail will get your package to any USA, APO, FPO and U.S. Territory address within 2-3 business days? Business days are days on which most businesses are operating - i.e. week days excluding holidays.
- If you need your item delivered next day or second day, we do have that service available but because of the method that Fed-Ex uses to calculate those charges, the box must be measured to get an accurate pricing. Should you need this service please call our business office @800-635-3621, Monday - Friday (excluding holidays) between the hours of 9:00 AM - 4:00 PM Eastern Standard Time. Also you might want to consult our Fed-Ex zone shipping chart to see how fast packages would get to you using the normal ground shipping. Click here to see that chart.
To see how any of the following shipping methods work you can click on any link. Then click your back button to return to this screen
- Fed-Ex Residential Ground (United States only)
- Fed-Ex Commercial Ground (United States only)
- US Postal Service Parcel Post (USA, APO, FPO & Territories)
- U.S. Postal Service Priority Mail (USA, APO, FPO & Territories)
- U.S. Postal Service Express Mail (United States only)
- U.S. Postal Service International Parcel Post [Surface mail]
- U.S. Postal Service International Parcel Post [Air mail]
- Small Items & Replacement Parts
If you choose to ship items Internationally and you want to save money on shipping costs then you should choose U.S. Postal Service surface mail with the understanding that items might take 8-10 weeks to get to you. If you choose air mail it will get there significantly faster 2-4 weeks. In either case you should write in special instructions that you authorize us to insure the items which can vary based upon the value of the item and the country shipping to. It can cost anywhere from an extra $5.00 - $10.00 but it has the advantage of being able to trace the package once it has left the U.S. Otherwise there is no way to trace a package once it has left the United States.
Although one of the choices is Fed-Ex ground to Canada, we do not recommend that. Most of our Canadian customers have told us they pay significantly more in import duties when they ship that way. The preferred way to ship via Canada according to our Canadian customers is either U.S. Postal International parcel post or U.S. Postal service air mail. If you want to authorize us in the special instructions to insure an item it would enable us to track the package. We recommend it. The more expensive the item the more the insurance. A recent package value of $400.00 that we sent to Canada cost an extra $5.00 for insurance.
Shipping Items to Alaska and Hawaii
Just about everybody agrees that in these two states the preferable way to ship is via the U.S. Postal Service Priority Mail. It is quick and also easy to track and less money than UPS.
How to change an order once you have placed it online
We process and ship out orders several times a day. If you need to make a change to an order you should call us (800) 635-3621 within two hours of placing the order. The exception to that is we are not open Saturday, Sundays and most major holidays. If you reach our message machine please leave a message with your return phone number.
There will be a 10% processing and restocking fee for all special order items returned to FGS. "Special Orders" include those that are made up of product that we do not normally carry as well as orders that are made up of product we do carry but the purchaser has requested an amount larger than we would normally stock.
Shipping items that are oversized (United States only)
Some items such as our pole saws only weigh 7 pounds but because of the length it is considered by our shippers as oversized and hence is shipped with a 31 pound weight charge
Shipping small items (United States only)
Some items such as replacement parts for our pruners, some gloves, etc. are very small and we are able to ship them in a small padded envelope and charge , depending on weight $3.00 - $5.00, to ship. This option is only available in the United States. To select this choice in the drop down menu choose replacement parts only. If the items you have selected will not fit in this envelope (6" x 4") then we will charge you the minimum charge for a Fed-Ex delivery in a box to your location.
